Refund policy
Shipping Policy
Last Updated: June 2026
At Avoma, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
- International Shipping: 7–21 business days
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear.
International Shipping
Avoma ships to select international destinations. Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. Avoma is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately before your order ships.
Lost, Stolen, or Damaged Packages
Avoma is not responsible for lost or stolen packages marked as delivered by the carrier. If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging.
Shipping Delays
We are not liable for delays caused by shipping carriers, customs processing, weather conditions, natural disasters, or other circumstances beyond our control.
Contact Us
If you have any questions regarding your shipment, please contact us at:
Email: support@avoma.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Thank you for shopping with Avoma. We appreciate your business and strive to provide the best possible shopping experience.