Privacy Policy

Effective Date: Janurary 2, 2026 Last Updated: August 22, 2026

Welcome to AVOMA ("we," "us," "our"). We are committed to protecting the privacy and personal information of our customers, especially given the sensitive nature of products designed for babies and families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our brand.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

  • Full name
  • Shipping and billing address
  • Email address and phone number
  • Payment information (Secured and processed securely via third-party payment processors)
  • Account login credentials (if you create an account)
  • Customer service communications and product reviews

b. Information Collected Automatically

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited, time spent, and referring URLs
  • Cookies, pixels, and similar tracking technologies
  • Location data (approximate, based on IP)

c. Information from Third Parties

  • Social media platforms (if you engage with our ads or pages)
  • Analytics providers (e.g., Meta, Google)
  • Shipping and fulfillment partners

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate order updates, shipping confirmations, and customer support
  • Send marketing emails, promotions, and product updates (with your consent)
  • Personalize your shopping experience and product recommendations
  • Improve our website, products, and services
  • Run and measure advertising campaigns (including on Meta, Google, TikTok, Pinterest)
  • Prevent fraud, abuse, and unauthorized transactions
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information only with:

  • Service providers (payment processors, shipping carriers, email platforms, analytics tools)
  • Advertising partners (Meta, Google, etc.) for retargeting and campaign measurement
  • Legal authorities when required by law, subpoena, or to protect our rights
  • Business transfers in the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your cart and preferences
  • Analyze site traffic and user behavior
  • Deliver personalized ads

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal information ("right to be forgotten")
  • Opt out of marketing communications at any time
  • Restrict or object to certain processing activities
  • Data portability — request a copy of your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, email us at privacy@avoma.com.

For California Residents (CCPA/CPRA)

You have the right to know what personal information is collected, request deletion, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information.

For EU/UK Residents (GDPR)

You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

6. Data Security

We implement industry-standard security measures, including SSL encryption, secure payment gateways, and restricted internal access to personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

AVOMA products are purchased by adults for use with infants and children. Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

9. International Data Transfers

If you are accessing our services from outside our country of operation, your information may be transferred to, stored, and processed in countries with different data protection laws. We take appropriate safeguards to ensure your data remains protected.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

AVOMA Email: privacy@avoma.com Support: support@avoma.com Website: www.avoma.com