AVOMA 30-Day Refund Policy

At AVOMA, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return or refund.

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging, where applicable.
• Include your order number or proof of purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue. We will review your request and, if approved, provide a replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by AVOMA, the customer is responsible for the return shipping costs.

If the item is damaged, defective, or incorrect due to an error on our part, AVOMA will cover the applicable return shipping costs.

Non-Refundable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. Any such exclusions will be clearly stated on the product page.

Late or Missing Refunds

If you haven’t received your refund after the expected processing time, first check your bank account or contact your payment provider. If you still haven’t received it, please contact us so we can assist you.

How to Request a Refund or Return

To request a return or refund, please contact AVOMA Customer Support with:

• Your full name
• Order number
• Reason for the return
• Photos or videos, if the item is damaged, defective, or incorrect

We will provide you with the next steps and return instructions.

Important: Please do not send your purchase back to the sender address on your package without contacting us first. Unauthorized returns may not be accepted.

Contact Us

If you have any questions about our refund policy or need help with a return, please contact AVOMA Customer Support.

Thank you for shopping with AVOMA

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